1. Give two advantages and one disadvantage of a firm using electronic mail as a method of keeping in touch with its large number of travelling salespersons. (3)
2. A company is progressively changing from a paper-based system of internal communication to an electronic mail system for contacts between colleagues.
   1. Describe three facilities of electronic mail systems that might encourage this change. (3)
   2. Give three possible drawbacks to the development of such systems. (3)
3. A multi-national organisation has a large number of sales staff operating in several countries who regularly need to communicate with head office. The sales staff take orders, arrange deliveries and generally answer customer queries. State three distinct communication methods available to the organisation and discuss the possible advantages and disadvantages of each of these in enabling the sales representatives to communicate effectively. (10)
4. multi-national company is considering the use of ‘teleconferencing’.
   1. What is meant by the term ‘teleconferencing’?      (3)
   2. List the minimum facilities required to enable ‘teleconferencing’ to take place.      (4)

   3. Discuss two advantages and two disadvantages to the firm of using ‘teleconferencing’ as compared to traditional methods.     (4)
5. Recent changes in communications technology have resulted in a blurring of the distinction between telecommunications and computing.  Information services are starting to be provided on what is becoming known as the Information Super Highway (ISH).
   1. State the minimum facilities needed to gain access to these services. (3)
   2. Identify and briefly describe three types of information service you would expect to find when linked to the ISH. (6)
6. facsimile and computer based electronic mailing systems are different forms of message systems.
   1. For each of these systems, describe two of the facilities offered. (4)
   2. Discuss the relative strengths and weaknesses of each of these systems. (8)

7. company specialises in organising international conferences for doctors. The company has decided to make use of the Internet for advertising and organising the conferences.
   1. State, with reasons, the hardware that the company would need, in addition to their PC and printer, in order to connect to the Internet. (4)
   2. State the purpose of the following software when used for the Internet.
   1. Browser
   2. Editor
   3. E-Mail software    (3)
   3. Explain three potential advantages for this company of using the Internet as opposed to conventional mail/telephone systems. (6)

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