Telephone

A telephone handset can be used to capture data using the keypad and a voice response unit. This can provide an automatic response to callers who receive a message from the voice responder unit according to which key they press. More sophisticated systems incorporate speech recognition. Mainly used at present for providing routing of calls for large institutions and simple information systems.

Voice data entry

• The user speaks the text into a microphone
• Special software interprets the text and displays it on a screen
• Text may be edited using the keyboard and exported to a word processing package such as Word.
• The accuracy of the voice recognition system is improved by ‘training’ it to a particular user’s voice

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