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Questions

  1. A company with two office buildings 200 metres apart is having problems with internal communications. The company has an internal mail service with two employees (one in each building) who collect and distribute the internal messages. They are considering internal e-mail to solve the problem.
    1. Explain three reasons why this may help and three reasons may not. (6)
    2. What effects on the company structure would this change require? (6)
    3. What steps would be necessary to ensure that this change was managed well? (6)
  2. An organisation introduced an MIS and this was considered to be a failure. There were no technical problems - the system worked well - but the management of the change was the problem. Describe three factors that influence the management of change within an organisation (6)
  3. It is not uncommon for designers involved in the introduction of new systems to encounter resentment and opposition from existing employees. Discuss the reasons behind such responses, and describe the steps that can be taken by the designer to overcome this resistance. (10)
   

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