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Questions

  1. Explain what is meant by facilities management. Describe two advantages and one disadavantage of a company adopting this approach.(6)
  2. A company is planning to implement a website to advertise its products. It decides that it is best to create a team to develop this. Describe 4 characteristics of a good ICT project team. (8)
  3. A project team has been appointed by a firm of consultants to write a taylor made customer billing and accounts system for a medium sized company. The team consists of a project leader (who is a system analyst) two programmers and a technician. The project begins to fall behind schedule, so the managing director of the company decides to appoint two more programmers to the team - yet the project continues to fall behind. Give three reasons why this might be so. (9)
  4. A company that provides broad band connections to homes decides that it is best to use a "facilities management" approach. To its customer support service. As the support will be telephone based the company that gets the contract. Sets up a call centre in India.
    1. What are the 2 advantages and 2 disadvantages of the support companies decision? (8)
    2. are there some parts of a companies business that should not be facility managed? Is customer support one of these? (4)
   

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